We will deliver on this mission by following these basic principles: 

We provide excellent automotive service and maintenance. 

This means we: 

• Inspect vehicles thoroughly; it is our responsibility to find the problems with a customer’s vehicle 
• Fix problems right the first time 
• Provide our services at a fair price 
• Focus on our customers’ safety. Not doing our jobs right can literally kill them; we will pay careful attention to each job to prevent this. 
• Our Customers’ time is valuable. We keep our promises about delivery times 

We take pride in our store. 

This means we ALL work to: 

• Provide a pleasant, comfortable waiting environment for our customers 
• Keep the shop neat, clean and organized We work to get better 
• We follow our procedures to be sure we do high-quality work; we work hard to improve these.
• We devote time and resources to training, and keeping pace with automotive technology.